CuRRyINaHuRRy
New Member
Has anyone used steam support? I've asked a question regarding my account last week and still no FUCKin' response !!
:x :x
:x :x
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Steam Support
- Thread starter CuRRyINaHuRRy
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psychonaut13
New Member
normally has taken them about a month to even get back to me on any support request. steam support is teh sucks.
Machiavelli
New Member
I seem to remember Puppet had his account stealing issues resolved through steam decently fast.
CuRRyINaHuRRy
New Member
Well...i went to steam forums and this is what DOUGV said:
"Because we had to wait until we released DoD:S before we processed our pre-orders we submitted *a LOT* of orders all at once. Because of this, we basically let everyone who ordered play until their credit card was charged. If you card failed for any reason, we shut the game off (rather than not let youplay until your card was approved.
As expected, a percentage of the credit card transactions were rejected either on the banks end (bad address information, missing or wrong CVV2, etc.) or on our end.
Please be patient. Unfortunately we have to handle each customer on a case-by-case basis the speed of which is dictated by the accuracy and amount of information is included with each ticket. The fix for this problem on our end is currently 100% manual. The entire Support Staff is working on this. "
BAH !!!
"Because we had to wait until we released DoD:S before we processed our pre-orders we submitted *a LOT* of orders all at once. Because of this, we basically let everyone who ordered play until their credit card was charged. If you card failed for any reason, we shut the game off (rather than not let youplay until your card was approved.
As expected, a percentage of the credit card transactions were rejected either on the banks end (bad address information, missing or wrong CVV2, etc.) or on our end.
Please be patient. Unfortunately we have to handle each customer on a case-by-case basis the speed of which is dictated by the accuracy and amount of information is included with each ticket. The fix for this problem on our end is currently 100% manual. The entire Support Staff is working on this. "
BAH !!!
Machiavelli
New Member
DiLLa said:
shit nah, he got jacked the old fashioned way
I got jacked alright but fortunately Valve felt that I provided them enough information to steal my account back from the little bastard. For the record, it was only 3 and a half days to resolution. The problem is that for a Counterstrike freak like myself, it seemed like forever. I was prepared to spend the money to buy the platinum account all over again and they fixed it right before I planned to spend it.
Loudboy
New Member
ive had to use steam support over a dozen times now with various issues of friends and mine. the longest ive had to wait is 2 days. i was trying to buy a tshirt from the store and it said my cc was invalid. so i corrected it and tried a couple more times... no such luck
it charged me for all 3 times
it charged me for all 3 times
CuRRyINaHuRRy
New Member
If they dont get it fixed by this week...Im gonna have to buy the silver package. blah !
Machiavelli
New Member
platinum... silver.... what is this?
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